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Cancellation & Refund Policy

Effective Date: 03/01/2025

At Plumb Krazy Plumbing, Heating & Cooling, we strive to provide reliable and efficient service. However, we understand that schedule changes occur. This policy outlines our cancellation and refund terms to ensure transparency.

1. Cancellation Policy

Customers must provide at least 24 hours’ notice for cancellations.
Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
Emergency services cannot be canceled once dispatched.

2. Refund Policy

Customers must provide at least 24 hours’ notice for cancellations.
Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
Emergency services cannot be canceled once dispatched.

Warranty Policy

Effective Date: 03/01/2025

Plumb Krazy Plumbing, Heating & Cooling stands behind the quality of our work. This warranty policy outlines our service and product guarantees.

1. Workmanship Warranty

We offer a tba workmanship warranty on plumbing and HVAC services.
This warranty covers labor-related defects but does not include normal wear and tear, misuse, or damage caused by external factors.

2. Parts & Equipment Warranty

Manufacturer warranties apply to all installed equipment.
Customers must register applicable products to qualify for manufacturer warranties.

3. Warranty Claims

To file a warranty claim, contact us at (980) 819-9170 with service details.
We will assess claims and schedule a service visit as needed.

Service Agreement Policy

Effective Date: 03/01/2025

By booking a service with Plumb Krazy Plumbing, Heating & Cooling, you agree to the following terms:

1. Scope of Work

We provide plumbing, drain, and HVAC services, including repairs, maintenance, and installations.
Services are based on agreed estimates and timelines.

2. Customer Responsibilities

Customers must provide accurate service details.
Access to work areas must be granted at the scheduled time.

3. Liability

We are not responsible for pre-existing issues that affect service results.
Customers assume responsibility for system maintenance after service completion.