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Privacy Policy

Effective Date: 03/01/2025

Plumb Krazy Plumbing, Heating & Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. By accessing our website or using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Name
Phone number
Email address
Physical address
Payment information (when applicable)
Any other information you voluntarily provide to us

1.2 Non-Personal Information

Browser type and version
IP address
Device type
Website usage data (via cookies and tracking technologies)
Referring website or source

2. How We Use Your Information

We use the information collected for the following purposes:

To provide, maintain, and improve our services
To respond to inquiries and customer service requests
To send appointment confirmations, service updates, and promotional materials (with consent)
To process payments and transactions
To enhance website functionality and user experience
To comply with legal requirements and enforce our terms

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Third-party vendors who help us operate our business, such as payment processors and scheduling software.
Legal Requirements: If required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of company assets.

4. Opt-In for Communications

By providing your contact information, you consent to receive communications via:

Email for service updates, promotions, and news
Text messages for appointment reminders and special offers
Phone calls for service confirmations and follow-ups

You may opt-out at any time by replying "STOP" to text messages, clicking "unsubscribe" in emails, or contacting us directly.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, but doing so may affect website functionality.

6. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to safeguard your data.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.